Terms and conditions
Little Pudding Holiday Cottage Terms and Conditions
In these terms and conditions the following terms have the following meanings:
‘Accommodation’ means the cottage as per the communications between Little Pudding Cottage and the Visitor;
‘Agreement’ means the agreement between the Little Pudding Cottage and the Visitor for the holiday rental of Accommodation on these Terms and Conditions;
‘Little Pudding Cottage ' means Klymiarven, Barbican Hill, Looe, Cornwall. PL13 1BG; and
‘Visitor’ means the person named in the confirmation of booking enquiry/invoice.
1.1 These Terms and Conditions are printed in the brochure. The making of a booking (unless cancelled within 2 working days of receipt of the confirmation invoice) will form an agreement on these Terms and Conditions between the Visitor and Little Pudding Cottage for the holiday rental of the Accommodation.
1.2 Little Pudding Cottage permits the Visitor to occupy the Accommodation for the holiday period shown in the confirmation booking enquiry/invoice together with the use of its contents.
1.3 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party and shall make his or her party fully aware of these terms and conditions.
2 Booking and Payment Terms
2.1 For bookings made 12 weeks or more in advance, the booking for a holiday will be effective when a deposit of at least 50 percent of the holiday price has been received by Little Pudding Cottage. Up to that time it will be a provisional booking, and provisional bookings are normally held for a maximum of 3 working days. The full balance of the total holiday cost (in accordance with these Terms and Conditions) will be payable not later than 10 weeks before the holiday begins.
2.2 For bookings made for a holiday less than 12 weeks away, full payment must be made at the time of booking.
2.3 All payments can only be accepted in Pounds Sterling and no charge applies for payments made by Debit card.
3.1 If a visitor wishes to cancel a booking it must give Little Pudding Cottage notice in writing as soon as possible. A 100% cancellation charge will be payable. On receipt of the written cancellation Little Pudding Cottage will endeavour to re-book the Accommodation for the holiday period and, if successful for the whole or part of the period, Little Pudding Cottage will refund the relevant proportion of the money paid.
3.2 If, following a booking, the full balance is not paid on time; Little Pudding Cottage shall notify the Visitor. If, after 7 days from the date on which full payment is due, full payment has not been received by Little Pudding Cottage then it may cancel the holiday booking and the above cancellation charges will apply and the Visitor remains liable for 100% of the holiday cost.
3.3 No refunds are payable for the visitors scheduled to travel to the property owing to rail cancellations or poor weather conditions such as snow conditions or other unforeseen circumstances.
3.4 Its suggested that the Visitor seek holiday insurance in case of unforeseen cancellation.
4 Little Pudding Cottage Right to Refuse/Alter
4.1 Little Pudding Cottage may, at its discretion, refuse any booking.
4.2 Little Pudding Cottage may cancel or alter arrangements made for the Visitor whether before or during the holiday period provided that such cancellation or alteration is necessary: (a) due to circumstances beyond the reasonable control of the Little Pudding Cottage; or (b) to perform or complete essential remedial or refurbishment works.
4.3 If a booking is altered or cancelled by the Little Pudding Cottage due to circumstances beyond its reasonable control, it will take reasonable steps to suggest suitable alternative booking accommodation. Little Pudding Cottage will return to the Visitor the relevant proportion of the money paid by the Visitor to Little Pudding Cottage in respect of the Accommodation and will not otherwise be liable for any loss caused by such alteration or cancellation.
5 Maximum Numbers of Visitors
5.1 Occupation must be limited to the maximum number of persons for the Accommodation stated and agreed on the Booking Agents or business websites and in communications – no tents, caravans or campervans are allowed. To exceed the maximum number of persons any over-occupancy is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges.
No persons other than the persons named within the booking Accommodation are to be invited to the cottage or invited within the grounds of the property and is considered to be a serious infringement of the Terms and Conditions and can result in an immediate requirement to vacate the premises, with no refund of monies due, and possible further charges.
6.1 The holiday price will include all charges for water, electricity, and gas heating.
7 Liability and Loss of Visitor Property
7.1 Any Visitor’s property found at the Accommodation will be subject to the Little Pudding Cottage Policy regarding lost property. Lost property will normally be disposed of if it is not collected within 1 month.
7.2 Little Pudding Cottage will not be liable for any loss of property or any other loss or damage where such loss or damage is not a reasonably foreseeable result of any such breach.
8.1 No Animals are not permitted or can be accepted in Little Pudding Cottage unless prior agreed.
9 Bike & Cycles
9.1 No Bikes or Cycles can be taken into the property and is considered to be a serious infringement of the Terms and Conditions. There is a lockable shed in the garden for bikes.
10 Little Pudding Cottage Trust Right of Entry
10.1 As with any accommodation, there is a need for ongoing and occasionally unforeseen work in any Accommodation. Little Pudding Cottage and its contractors may enter the Accommodation at any reasonable time for reasonable cause. This includes the need to undertake inspections and audits necessary to operate the business, the undertaking of unforeseen (internal and external) remedial repairs together with any annual external re-decoration for which access to the inside of the Accommodation may be required. External windows and doors may be opened during this process.
11 Visitor Obligations
11.1 The Visitor will be responsible for all payments and for any damage whether caused by the Visitor or his or her party. The Visitor agrees to make his or her party aware of these terms and conditions.
11.2 The Visitor agrees to keep and leave the Accommodation and its contents in the same state of repair and condition, and in a clean and tidy state as at the commencement of the booking period (reasonable wear and tear excepted).
11.3 The Visitor must allow Little Pudding Cottage and/or its agents to enter the Accommodation to inspect the state of it, on reasonable notice, except in emergency when immediate access must be granted.
11.4 The Visitor must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to Little Pudding Cottage or to any neighbours.
11.5 The Visitor and his or her party must comply with any reasonable regulations relating to the Accommodation of which the Visitor has written notice.
11.6 Smoking is not permitted in any part of the Accommodation and the Visitor and any member of his or her party agrees not to smoke inside the Accommodation.
11.7 The use of candles or fireworks by the Visitor or his or her party at the Accommodation is not permitted. The use of Barbecues is not permitted at any time.
12 Damages and Security Charge
12.1 Little Pudding Cottage recommends that Visitors hold personal insurance for accidental damage and personal liability.
12.2 If on arrival at the Accommodation you discover that anything is missing or damaged then this must be reported to Little Pudding Cottage owners immediately otherwise it will be presumed that the damage/loss was caused by the Visitor and a charge will be made.
13.1 The Agreement is personal to the Visitor. The Visitor must not use the Accommodation except for the purpose of a holiday by the Visitor and the Visitor’s party during the holiday period, and not for any other purpose or longer period.
13.2 The maximum occupancy of the Accommodation shall not be exceeded.
14 Water and Electricity Supply
14.1 Little Pudding Cottage cannot accept responsibility for a shortage of water or power cuts at the Accommodation for any reason outside of Little Pudding Cottage’s reasonable control.
15.1 Every reasonable care will be taken to ensure that the Accommodation is presented to visitors to a high standard. Should the Visitor find on arrival that there is a problem, or cause for complaint, the Visitor should immediately report such matters so all reasonable steps will then be taken to assist the Visitor.
15.2 Little Pudding Cottage is committed to ensuring that any problems or complaints the Visitor may have whilst at the Accommodation are resolved efficiently and promptly, but as such must be given the opportunity to do so. Any refusal to notify Little Pudding Cottage or refusal of reasonable rectification may affect the Visitor’s right or repayment.
15.3 Visitors must provide a contact telephone number and suitable time for Little Pudding Cottage to communicate with them about problems or complaints. Visitors must allow access to the Accommodation by any staff or contractors of Little Pudding Cottage to resolve problems or complaints.
15.4 Visitors must formally confirm any unresolved complaint in writing to Little Pudding Cottage within 7 days of return from holiday, addressed to: Little Pudding Cottage, Barbican Hill, East Looe, Cornwall, PL13 1BG.
16 Arrival and Departure Times
16.1 The Visitor and his or her party must arrive after the arrival time (4:00pm on the first day of the holiday period) but before 7:00 pm and depart before the departure time (10:00am on the last day of the holiday period).
16.2 The Visitor will be issued with the key to the Accommodation on the first day of the holiday period and the Visitor must return them on the last day of the holiday period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement key.
17 Right to Evict
17.1 Little Pudding Cottage may terminate the Agreement on notice, and in such case the Visitor and his or her party must leave the Accommodation, (without compensation being payable to the Visitor or any member of his or her party) if:
17.2 this is deemed necessary by Little Pudding Cottage where there is a serious breach by the Visitor of the Agreement or the Visitor’s or his or her party’s behaviour; or
17.3 any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions or the maximum numbers of visitors or unauthorised visitor terms are not observed.
18 Governing Law
The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.
The most important clause is to have a great holiday !!